Terms and Conditions

Meanderbug.com Booking Terms and Conditions

Thank you for booking with Meanderbug and traveling with our Partners. Meanderbug is an initiative of Paradigma DOO. Paradigma is a foreign-owned Montenegrin limited liability company conducting business in the Balkan region that is sustainable and designed to promote good for the peoples in this region. We work with individuals, families, and companies to unlock the best of the region.

Any reference hereinafter of the “COMPANY” includes Paradigma, Paradigma DOO and Meanderbug or meanderbug.com. All references to COMPANY Offerings include all bookings through Paradigma, Meanderbug, meanderbug.com and the services that are offered by our network of local Partners. Offerings may be segmented into Adventure Offerings and Eco Offerings where Adventure Offerings include all activity-based Modules such as rafting, hiking, rock climbing, fly fishing, off-roading, bushcraft, etc. and Eco Offerings include agritourism and culture travel offerings including house rental, cultural events, and non-adventure festivals.

These Terms and Conditions apply to any travel products and/or services you have booked with or purchased from the COMPANY, and govern the contractual relationship between you and the COMPANY with respect to any such travel Offerings. Please read these Terms carefully as all bookings with the COMPANY are done with your acknowledgement that you: i) have read and understand these Terms, and ii) indicate your express acceptance of and agree to be bound by these Terms. If you have confirmed a booking on any Products with more than one client named and booked on such booking, you shall be deemed to have accepted these Terms and Conditions (the “Terms”) on behalf of all clients named in the booking (including minors and those under a disability) and travelling on or otherwise participating in any Products (hereinafter “you”, the “Client(s)”), and by such travel or participation all passengers indicate their assent to these Terms. The client who confirmed the booking is deemed to be the designated contact person for all other clients named in such booking. These Terms constitute the entire agreement between the Client and the COMPANY with respect to the subject matter thereof and supersedes all prior agreements, representations and understandings of the parties, whether written or oral.

  1. THE BOOKING CONTRACT

A booking is confirmed and these Terms shall apply when the COMPANY, or an authorized agent acting on the COMPANY’s behalf, have received payment from the Client and the Client has received written confirmation from the COMPANY of such booking. The Client confirming the booking must be no less than 18 years of age and agrees to provide full, complete and accurate information as requested by the COMPANY to confirm such booking. Any Client confirming a booking on any Products with more than one Client named and booked on such booking represents and warrants to the COMPANY that: i) they have all requisite consents and authority to make such booking on behalf of all other Clients named on the booking, and have communicated all necessary information to the other Clients in order for them to give free and fully informed authorization to do so; ii) the information that they are providing regarding all clients is complete and accurate, and they have obtained all necessary consents and permissions to share such information with the COMPANY for the purposes of completing the booking; and iii) they will inform all other named Clients on the relevant booking of the applicability of these Terms to the booking and the Clients’ relationship with the COMPANY.

At any time before a booking is confirmed, the COMPANY reserves the right to increase or decrease advertised prices of any Products. The COMPANY or their agents reserve the right to decline any booking, at their sole discretion.

2. MEDICAL FORM

Some of the COMPANY’s offerings require a Medical Information Form, hereinafter Medical Form. These offerings fit one or more of the following criteria: the offering has an elevated level of risk for the Client, the offering puts the Client in a situation where they will be far removed from medical care for a period of time; the COMPANY’s partner has such a requirement, or the local laws require such a Medical Form. Offerings that require a Medical Form will have information on the offer near the pricing that indicates the need for a Medical Form.

For Offerings that require a Medical Form, all Clients are obligated to review the COMPANY Medical Form, as provided by the COMPANY. If you have difficulty completing the Medical Form or are unsure about how to respond to any of the questions, please have the form reviewed by a competent medical practitioner. The COMPANY cannot offer advice of a medical nature. If a Client indicates on the Medical Form that they have any pre-existing medical conditions (as defined on the Medical Form), that Client must return a Medical Form, duly signed by a licensed, competent and practicing physician, to the COMPANY no later than one week before the first Offering of the booking begins. If a booking is made in less than the one week time-frame, then the Client commits to complete the medical form on the day that the booking is placed. The Client acknowledges that they understand that the honest completion of the Medical Form is critical, partially because the destinations visited through offerings contracted by the COMPANY may be remote, isolated, and far removed from medical care facilities, or may not have facilities of the standard the Client is accustomed to in their home country. The Client therefore agrees to complete the medical form honestly, accurately and represents and warrants to the COMPANY that they will disclose all medical history and information accurately and fully. The COMPANY will review the information submitted, and will maintain the information in strict confidence, in accordance with the COMPANY Privacy Policy. The COMPANY reserves the right to request proof of further information or professional medical opinions in certain instances where it is deemed in the best interests of the Client or necessary for the safe operation of the Offerings. In the event there is a dispute between the COMPANY and the Client in regard to the Clients’ physical or mental suitability for a trip, the matter will be referred to a medical professional at the Client’s sole expense. The COMPANY reserves the right to deny any Client permission to travel or participate in an Offering where the COMPANY, acting reasonably, deems necessary with regard to the health and safety of the booking Client, any other Clients travelling with the COMPANY or the COMPANY partners, and may use information provided in the Medical Form, expert opinions, and other information in formulating such decision. The COMPANY will provide a written explanation for any such decision upon request from the Client. In the event the Client has made a booking with the COMPANY and subsequently is unable to complete the required medical form for any reason by the deadline indicated above, the COMPANY reserves the right to treat such Client’s booking as cancelled, and all applicable cancellation fees shall apply.

3. MEDICAL CONDITIONS AND SPECIAL REQUIREMENTS

All Clients should consult their physician regarding their fitness for travel, and adventure travel in particular. The COMPANY encourages all Clients to seek their physician’s advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of the Client’s travel with the COMPANY. The COMPANY does not provide medical advice. In addition to the obligation to review, and if applicable, complete the Medical Form described above, Clients must notify the COMPANY in writing prior to the due date of their final payment for their booking of any medical conditions, pregnancy, disability or any other mental and or physical condition which may impact the Client’s fitness to travel, and/or any continuing medical condition. Full disclosure of such information is a condition of traveling on any Product or in any capacity through the COMPANY with its contracted partners. Certain Products may not be suitable for all people due to restrictions posed by limitations in mobility, physical or cognitive disability, pregnancy or various other physical or mental conditions. It is the Client’s responsibility to assess the risks and requirements of each Product in light of such Client’s limitations, physical and mental fitness and condition, and any medical requirements or issues of such Client. The COMPANY may refuse to book adventure and other types of travel for women that are or will be over 24 weeks of pregnancy at the time of travel or for Clients with certain conditions, if suitable accommodation or alternate Products or services cannot be arranged. Adventure travel, as offered through the COMPANY and its partners, by its nature involves visiting remote or less developed regions, where medical facilities may not meet the standards of those found in a Client’s home country. The condition of medical facilities in the countries in which the COMPANY’s partners operate varies and the COMPANY makes no representations and gives no warranties in relation to the standard of such facilities or medical treatment in those regions. The COMPANY and partners will endeavor to accommodate the special requests of Clients, such as dietary and accommodation requests, but such requests do not form part of these Terms or the contract between Client and Paradigma and neither the COMPANY nor any of its partners are liable for any failure to accommodate or fulfill such requests.

4. PAYMENT SCHEDULE/ACCEPTANCE OF BOOKING/CLIENT DETAILS

Travel Experiences, Day Experiences, and Events:
(a) Payment: Clients should refer to the confirmation invoice sent by the COMPANY and/or its authorized agent and/or their applicable confirmation email for details regarding the payment for any Products booked. Payment is to be made in full for all products at the time of booking.

(b) Client Details: As a condition to valid confirmation of any booking with the COMPANY, the Client must provide all necessary information as requested by the COMPANY along with payment. The information required from each Client will vary based on the combination of Offerings being purchased, and the requirements will be communicated to the Clients, or to the COMPANY’s authorized agent, during the booking process.

(c) Credit Card Charges: the COMPANY is not responsible for any charges levied or charged by third parties and/or financial institutions and payable by the Client as a result of credit card or other payment transactions in connection with the purchase of Offerings and will not refund or return any fees charged by such third parties in connection with payments made by Clients to the COMPANY.

5. CANCELLATION BY THE CLIENT

Any cancellation of a booking and/or an Offering by a Client must be delivered to the COMPANY in writing and be acknowledged by the COMPANY in writing. The applicable cancellation fees shall be determined with reference to the electronic date stamp on which the request to cancel is received by the COMPANY or its Agents and are expressed hereinafter as a percentage of the total price paid for the cancelled Product, excluding any insurance products.

In the event a refund is necessary, the COMPANY will make all refunds to the same credit card used by the client. Refunds in cash, wire transfer, or refund to different credit cards will not be allowed.

Cancellation of Bookings for Offering(s):

  • i) Cancellation received 30 days or more before departure of first Offering to depart in the respective booking: 90% of total product cost will be returned.
  • ii) Cancellation less than 30 days but more than 15 days before departure of first Product to depart in relevant booking: 70% of total product cost will be returned.
  • ii) Cancellation less than 15 days before departure of first Product to depart in relevant booking: no refund will be given. The COMPANY will work with the client to reschedule the booking and apply 70% of funds to a future booking date.

6. CANCELLATION OF A TOUR BY PARADIGMA

The COMPANY will not cancel a booking on any Tour Product once confirmed, in accordance with these Terms, except for reasons of ‘Force Majeure’, which shall be defined as unusual or unforeseen circumstances outside of the reasonable control of the COMPANY. When a tour is cancelled by the COMPANY before the agreed date of departure for reasons not arising from the fault or negligence of or within the reasonable control of the Client, the Client shall have the choice of:

  • (i) accepting from the COMPANY a substitute tour Product of equivalent or superior value, where such substitute is reasonably available; or
  • (ii) accepting from the COMPANY a substitute tour of lower value if no tour of equivalent or superior value is reasonably available, and to recover from the COMPANY the difference in price between the price of the tour originally purchased and that of the substitute tour; or
  • (iii) accept from the COMPANY a full refund of all monies paid for the cancelled tour Product(s).

The COMPANY is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the cancelled booking such as visas, vaccinations, non-refundable flights, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. The COMPANY reserves the right to issue a full refund in lieu of the choices above, in its sole discretion. Where after departure a significant element of the Offering(s) as described cannot be provided, the COMPANY will make suitable alternative arrangements for the continuation of the trip Offering(s). If it is not possible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, the COMPANY will provide the Client a refund of unused Offerings or Offering portions.

7. UNUSED SERVICES

Neither the COMPANY nor its authorized agents shall offer or pay any discounts or refunds for missed or unused services which were missed or unused by the Client due to no fault of the COMPANY, its agents, or representatives, which shall include any termination of the Client’s participation in the tour Offering due to the Client’s own fault, negligence or breach of these Terms.

  1. VALIDITY

The prices of Offerings advertised in any COMPANY digital or print communication are based on costs in effect at time of printing on media or posting digitally. The COMPANY reserves the right to alter prices of any Offering at any time prior to receipt of payment in full for such Offering. Changes, revisions, or other amendments may be made to the particulars contained in any COMPANY digital or print communication before a contract is concluded, and such changes, revisions or amendments shall be incorporated herein as of the date of such amendment.

  1. FLEXIBILITY

The Client acknowledges by booking an Adventure Offering and/or agreeing to travel with the COMPANY that the nature of this type of travel requires considerable flexibility and acknowledges that they will permit reasonable alterations to the Product and/or itinerary by the COMPANY. The Client acknowledges their understanding that the route, schedules, itineraries, amenities and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the Offering will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of the COMPANY and/or its partners.

  1. AIRFARE

Offering prices do not include international airfare or any other flights unless expressly mentioned in the inclusions.

  1. ACCEPTANCE OF RISK

The Client acknowledges that the nature of the COMPANY’s Offerings is adventurous and/or in remote locations and may involve a significant amount of risk to Clients’ health and/or safety. The Client hereby assumes all such risk and does hereby release the COMPANY from all claims and causes of action arising from any damages or injuries or death resulting from these risks inherent in travel, visiting foreign destinations, and participating in adventurous activities such as those included in Offerings.

Accommodation, transportation, activities and excursions, and other components of the COMPANY Offerings will be arranged by the COMPANY with partners and suppliers local to the region where the Offering operates, who may themselves engage the services of local operators and/or sub-contractors. Standards of hygiene, accommodation and transport in some cities where Product tours take place may be lower than comparable standards that the Client may reasonably expect in their home country or region. The COMPANY at all times endeavors to appoint reputable and competent Partners and to comply with all applicable laws and regulations concerning health and safety in the regions where Product and events take place. The terms and conditions of all suppliers of Offerings will be applicable to the Offering component provided by such supplier and are expressly incorporated into these Terms and Conditions. These may limit or exclude liability of the supplier or Partner. The liability of the COMPANY will not exceed that of any supplier or Partner of any Product component.

12. AUTHORITY ON MODULES & CLIENT RESPONSIBILITY

At all times the decision of the COMPANY’s Partner or other designated representative will be final on all matters regarding safety and well-being of Clients and operational requirements of the Offering. By travelling with the COMPANY and its partners, the Client agrees to abide by the authority of the Partner or the designated representative. The Client must at all times strictly comply with all applicable laws and regulations of all countries and regions visited on the applicable Offering. If the Client is affected by any condition, medical or otherwise, that might affect Client’s ability to travel or participate in adventure or eco travel activities, Client’s enjoyment of the Offering being booked, the ability to travel or enjoyment of any other Clients on the Offering, or the treatment to be administered to the Client in any emergency situation, the Client must advise the COMPANY at the time of booking and complete a Medical Form provided by the COMPANY, along with any other documents reasonably requested by the COMPANY to ensure the health and safety of all Clients who travel with the COMPANY.

Should the Client fail to comply with the above or commit any illegal act when on the tour or, if in the opinion and sole discretion of the COMPANY’s Partner or other designated representative, the Client’s behavior is causing or is likely to cause danger, distress or material annoyance to others, the COMPANY or its Partners may terminate that Client’s travel arrangements on any Offering immediately without any liability on the COMPANY’s part and the Client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements, including, without limitation, return travel, accommodations, meals, and/or incidentals.

Clients agree that they are responsible for any costs incurred by the Company, the Company suppliers or Company Partners, as a result of damage, destruction, theft, or excess cleaning fees related to Client’s accommodation, transport, or other use of facilities during an Offering. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or the COMPANY’s Partner’s representative as soon as possible upon discovery by the Client.

Client agrees to take all prudent measures in relation to their own safety while on any Offering or excursion, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, and obeying all posted signs and warnings in relation to Client health and safety. The Company shall not be liable for any failure on the Client’s part to comply with this paragraph.

13. GUARANTEED DEPARTURES

The Company guarantees all scheduled Offerings displayed on their website (https://meanderbug.com) shall depart as scheduled. Brochures, and other printed materials displaying tour information and departure dates are subject to change, and such dates are excluded from this guarantee. A departure shall become guaranteed once the Client receives confirmation of a booking following payment. This guarantee is not applicable in Force Majeure situations, as herein defined.

14. FORCE MAJEURE

The COMPANY shall not be liable in any way to the Client for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for COMPANY failure to commence, perform and/ or complete any duty owed to the Client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of the COMPANY, the COMPANY’s suppliers, or the COMPANY’s partners.

15. SUPPLIERS AND PARTNERS

Hotels, shuttle services or other constituent elements of an Offering will be arranged by the COMPANY with suppliers and Partners local to the regions in which the Offering operates, who may themselves engage the services of other local operators and/or sub-contractors. The COMPANY will at all times endeavor to appoint reputable and competent local suppliers and partners. The terms and conditions of the suppliers and Partners will be applicable and are expressly incorporated into these Terms, and the Client assents to those terms and conditions and the limitations and obligations contained therein. These may limit or exclude liability of the supplier or partner. The liability of the COMPANY will not exceed that of any supplier or partner. All suppliers and partners will be selected and assessed by the COMPANY in reference to local laws and regulations in the relevant country of operation. Neither the COMPANY nor any carrier is liable for the acts or omissions of any independent contractors.

16. REFUSAL OF SERVICE

The COMPANY retains the right to refuse service to any Client at any time, for any lawful reason.

17. EMERGENCY CONTACTS

Paradigma head office in Podgorica, Montenegro

Street: Boljkeska Mornarice 10

Phone: +382-67-025-125

Email: info@meanderbug.com